Last Updated: August 24, 2024
Bolder Company LLC DBA AJM Restaurant Equipment, we are committed to providing a secure and reliable shopping experience. To maintain the integrity of our transactions and ensure fairness, we have established the following billing terms and conditions. By making a purchase with us, you agree to these terms.
Order Limitations and Cancellations
To protect against fraud and ensure fair distribution of our products, we may impose certain limitations or cancel orders as needed.
- Order Refusal: We reserve the right to refuse any order if it does not meet our verification standards or if we suspect fraudulent activity. In such cases, you will be notified promptly, and your payment will be refunded in full.
- Quantity Restrictions: We may limit the quantities of any products that we offer. These limitations can apply to prevent stockpiling or resale by unauthorized resellers.
- Order Cancellation: If we decide to make a change to or cancel an order, we will attempt to notify you using the contact information provided at the time of purchase. This may include sending an email or contacting you via phone. If we cancel an order, we will provide a full refund for the canceled items.
Payment Verification
Ensuring the security of your transactions is our top priority. We may require additional verification or information before accepting an order.
- Verification of Payment Information: We may contact you to verify your payment method or billing address. This process helps protect against unauthorized use of your credit card or payment information.
- Billing Address Confirmation: For orders with different billing and shipping addresses, we may contact you to confirm the billing details before processing the order.
Pricing and Availability
We strive for accuracy in pricing and product availability, but errors can occur. Here’s how we handle them.
- Pricing Accuracy: While we make every effort to ensure that all prices listed on our website are accurate, errors may occur. If we discover a pricing error in your order, we will contact you to provide the option to reconfirm the order at the correct price or to cancel it. If we are unable to contact you, the order will be treated as canceled, and you will receive a full refund.
- Product Availability: All orders are subject to product availability. If a product you ordered becomes unavailable after your order has been placed, we will notify you as soon as possible and offer the option to select an alternative product or receive a full refund.
Payment Methods and Charges
We accept a variety of payment methods to make your purchase experience smooth and hassle-free.
- Accepted Payment Methods: We accept major credit cards, debit cards, and other payment options as specified at checkout. All payments must be made in full at the time of purchase.
- Billing Charges: Your credit card or payment method will be charged at the time of purchase. If any discrepancies or issues with your payment arise, we will contact you to resolve the matter. If payment issues are not resolved promptly, your order may be canceled.
Sales Tax
We only charge sales tax in certain states, while most other states are tax-free.
- Tax Calculation: Sales tax will be applied to your order if your shipping address is in Texas or California. Most other states are tax-free, and no sales tax will be charged.
- Tax Exemptions: If you are eligible for tax-exempt purchases, please provide the necessary documentation before placing your order. We will review and verify your exemption status before processing your order.
Promotional Codes and Discounts
Take advantage of special offers, but please note the following terms for promotional codes and discounts.
- Promotional Codes: Any promotional codes or discounts must be applied at the time of purchase. These codes cannot be applied retroactively to previous orders.
- Discount Limitations: Promotional codes and discounts may be subject to additional terms and conditions, including expiration dates, product exclusions, and usage limits. Please review the terms associated with each promotion before applying it to your order.
Communication and Notifications
We keep you informed throughout the order process with timely notifications.
- Order Confirmation: Once your order is successfully placed, you will receive an order confirmation via email. This email will include your order details, payment summary, and estimated shipping time.
- Order Updates: You may receive additional emails or notifications regarding the status of your order, including shipment tracking information and any changes or updates.
Fraud Prevention
Your security is important to us. We take several measures to prevent fraudulent transactions.
- Security Measures: We implement a range of security measures to protect against unauthorized transactions and fraud. This includes monitoring transactions for suspicious activity and conducting additional verification when necessary.
- Customer Responsibility: It is your responsibility to ensure that the payment information you provide is accurate and that you are authorized to use the payment method. Providing false or misleading information may result in order cancellation and potential legal action.
Refunds and Chargebacks
Our refund and chargeback policies are designed to protect both our customers and our business.
- Refund Process: If you are entitled to a refund, the refund will be processed to the original payment method used at the time of purchase. Refund processing times may vary depending on your bank or payment provider.
- Chargebacks: Before initiating a chargeback with your credit card company, we encourage you to contact us directly to resolve any issues. Unwarranted chargebacks that are found to be fraudulent or unjustified may result in the suspension of your account and the imposition of additional fees.
Order Changes by Customer
We understand that sometimes changes are necessary after an order is placed.
- Modification Requests: If you need to make changes to your order after it has been placed, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes cannot be guaranteed if the order has already been processed or shipped.
By placing an order with AJM Restaurant Equipment, you agree to these Billing Terms and Conditions. We reserve the right to modify these terms at any time without prior notice. If you do not agree with these policies, please do not use this site or make a purchase.