Last Updated: August 24, 2024
Bolder Company LLC DBA AJM Restaurant Equipment, we strive to provide a secure and seamless payment experience for our customers. Below is a comprehensive overview of our accepted payment methods, processing procedures, and related policies. By placing an order with us, you agree to adhere to these terms.
Accepted Forms of Payment
To ensure convenience and security, we accept the following payment methods:
- Credit Cards (Visa, MasterCard, American Express, and Discover)
- Debit Cards
- PayPal
- Google Pay
- Apple Pay
- Affirm
Please note that cash, checks, money orders, or any other forms of payment are not accepted. All payments must be made through the accepted methods listed above. If you attempt to use a non-accepted payment method, your order will not be processed.
Payment Processing
We prioritize the security of your payment information. Here’s how our payment processing works:
- Immediate Payment: Your credit/debit card or PayPal account will be charged at the time you place your order. This ensures that the payment is secured before we begin processing your order.
- Secure Processing: We use industry-leading secure payment processing services to protect your financial information. Our systems comply with PCI DSS (Payment Card Industry Data Security Standard) requirements, ensuring that your payment details are encrypted and handled securely.
- Authorization Holds: In some cases, your bank or credit card issuer may place an authorization hold on your account for the amount of your purchase. This is a common practice to verify the availability of funds. The hold will be released once the payment is fully processed.
- Failed Transactions: If your payment fails to process for any reason, we will notify you via email. You will have the opportunity to provide an alternative payment method or correct any issues with your current method. Orders with unresolved payment issues will not be processed and may be canceled.
Order Confirmation and Processing
Once you place an order, our system will immediately acknowledge your purchase:
- Order Confirmation: After placing your order, you will receive a confirmation email at the address provided during checkout. This email will include your order details, payment confirmation, and an estimated delivery time. Please review this information carefully to ensure accuracy.
- Processing Time: We aim to process all orders within 1-2 business days. During this time, your order is prepared for shipment. Please note that orders placed after business hours, on weekends, or on holidays may experience a slight delay in processing.
- Estimated Delivery Time: Once your order is processed and shipped, it typically arrives within 5-7 business days. Delivery times may vary based on your location and the shipping method chosen. We provide tracking information to keep you updated on the status of your shipment.
Order Modifications and Cancellations
We understand that sometimes changes are necessary after placing an order:
- Modifications: If you need to make changes to your order (such as updating your shipping address or modifying the items purchased), please contact our customer service team as soon as possible at support@ajmrestaurantequipment.com. We will do our best to accommodate your request, but modifications cannot be guaranteed once the order has been processed.
- Cancellations: If you wish to cancel your order, please contact us immediately. Orders that have already been processed or shipped may not be eligible for cancellation. In such cases, our return policy will apply.
Security and Fraud Prevention
Your security is our priority, and we take several measures to protect against fraud:
- Encryption: All payment information entered on our website is encrypted using SSL (Secure Socket Layer) technology. This ensures that your data is transmitted securely and cannot be intercepted by unauthorized parties.
- Fraud Monitoring: We monitor transactions for suspicious activity. If we detect potential fraud, we may contact you to verify your identity or payment method. We reserve the right to cancel orders that cannot be verified or are deemed fraudulent.
- Customer Responsibility: It is your responsibility to provide accurate payment information and to ensure that you are authorized to use the payment method. Providing false or misleading information may result in order cancellation and legal action.
Disputes and Chargebacks
We are committed to resolving any payment-related issues directly with our customers:
- Resolution: If you encounter any problems with your payment or order, please contact us first. We are here to assist you and resolve any issues that may arise.
- Chargebacks: Initiating a chargeback through your bank or credit card company should be a last resort. Unwarranted chargebacks that are found to be fraudulent or unjustified may result in the suspension of your account and the imposition of additional fees.
Customer Support
If you have any questions or concerns regarding your payment or order, please don’t hesitate to reach out:
- Contact Information: You can contact our customer service team via email at support@ajmrestaurantequipment.com. We strive to respond to all inquiries within 24 hours during business days.
- Hours of Operation: Our customer support team is available Monday through Saturday during regular business hours. We are closed on Sundays and public holidays.
Acknowledgment of Payment Policy
By placing an order with AJM Restaurant Equipment, you acknowledge and agree to this Payments Policy. We reserve the right to update or modify these terms at any time without prior notice. It is your responsibility to review these terms regularly. If you do not agree with this policy, please do not use this site or make a purchase.