Help Center & FAQs

To place an order, simply browse our products, select the items you want, and add them to your cart. Once you’re ready, click on the cart icon to review your selections and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.

If you need to modify or cancel your order, please contact us as soon as possible by phone or live chat. We process orders quickly, so changes may not be possible if your order has already been shipped.

We accept a variety of payment methods, including major credit cards, debit cards, and PayPal. Please ensure that your payment information is entered correctly during checkout.

Once your order is successfully placed, you will receive a confirmation email detailing your order summary and an estimated delivery date. If you do not receive this email, please check your spam folder or contact us by email or live chat.

Once your order has shipped, you will receive an email with tracking information so you can monitor the delivery status of your items.

If an item is out of stock, it will be indicated on the product page. You can choose to be notified when it becomes available again by signing up for stock alerts, or you can contact us for more information on restock timelines.

We do not have a minimum order requirement, so you can order as few or as many items as you need.

If you have any other questions or concerns regarding your order, please reach out to our customer service team at support@ajmrestaurantequipment.com or call (833) 379-0276. We're here to help!

At AJM Restaurant Equipment, we aim to deliver your order efficiently. Orders are processed Monday through Friday, with a cutoff time of 3 p.m. MST. Orders placed after this time or on weekends will be processed the next business day.

We strive to deliver your order within 5-7 business days from the shipping date, with a handling time of 1-3 business days. Delivery times may vary based on your location, and rural areas may experience longer delivery times.

All products are shipped via freight or parcel to ensure safe delivery. You’ll need to provide a valid phone number during checkout so the freight carrier can arrange a delivery time. Please be present during delivery to inspect and accept the shipment.

Yes, there is a $25 shipping charge for orders under $1000. If you require lift gate services, an additional $50 charge will apply. Orders over $1000 qualify for free shipping.

It is your responsibility to inspect the product upon delivery. If you notice any damage, refuse the delivery or document the damage with the freight carrier before accepting the shipment. We cannot be held responsible for damages reported after acceptance.

Yes, we are committed to transparency. If there are any potential delays, we will communicate them to you promptly.

If your delivery address is located in a remote area, additional shipping charges or longer delivery times may apply. We will notify you of any extra charges or delays before processing your order.

Yes! Please communicate any special delivery instructions at the time of order placement to ensure a smooth delivery process.

If you have any questions or concerns about your shipment, feel free to reach out to our customer service team at support@ajmrestaurantequipment.com or call (833) 379-0276. We're here to help!

At AJM Restaurant Equipment, we aim for your complete satisfaction. If you're not happy with your purchase, you can return items within 30 days of delivery. Please review our return eligibility and process for more details.

To start a return, contact us at support@ajmrestaurantequipment.com or call (833) 379-0276 within 30 days of delivery. We’ll provide you with the necessary instructions to return your product.

Yes, a 35% restocking fee applies to all opened or used items. Returned products must be in their original packaging and condition. If your order has already left the warehouse, a full refund is not possible.

Once we receive your returned item(s), please allow up to 7 business days for your refund to be processed. The time it takes for the refund to appear in your account may vary based on your bank.

For Buy One Get One (BOGO) promotions, all items must be returned together. If only part of the order is returned, your refund will reflect the full price of the items kept.

You must provide a valid phone number and be present during delivery to inspect the product. If there’s any damage, please refuse the delivery or document it with the freight carrier.

If you notice any damage upon delivery, take photos and notate the damage. You must report this to us within 24 hours to ensure your claim is processed.

Customers are responsible for all return shipping costs, including any replacement shipping in the case of an exchange. Original shipping costs are non-refundable.

We prefer to resolve issues directly with customers. Before initiating a chargeback, please contact us to discuss your situation, as unwarranted chargebacks may incur additional fees.

Most of our products come with a manufacturer’s warranty covering defects in materials and workmanship. However, please note that most warranties apply only to business locations and not residential use. We recommend checking with the manufacturer for specific warranty details and applicability. Misuse or accidental damage is not covered. If you believe your product is defective, please contact us for assistance.

AJM Restaurant Equipment is not liable for any damage caused by professional installation. Please ensure the installation is performed by a qualified professional according to manufacturer guidelines.