At AJM Restaurant Equipment, we are committed to providing our customers with high-quality products backed by strong warranty support. This page outlines general information about the warranties offered by the manufacturers of the products we sell. Please refer to the specific warranty documentation provided with your purchase for the most accurate and detailed information.
Understanding Warranty Coverage
Most products we offer are covered by a manufacturer’s warranty. These warranties typically cover defects in materials and workmanship under normal use. The exact terms, coverage, and duration of warranties can vary significantly depending on the manufacturer and product.
Here’s a general overview of what you can expect from these warranties:
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What’s Covered: Warranties usually cover defects in materials and workmanship. If your product experiences a failure due to a manufacturing defect, the manufacturer’s warranty may provide for repair or replacement, subject to the terms and conditions.
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Duration: Warranty periods vary by product and manufacturer. Some products may come with a one-year warranty, while others may offer longer or shorter coverage. Always review the warranty information provided with your product to understand the specific terms.
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Parts and Labor: Many warranties include coverage for both parts and labor required to fix a defect. However, this can vary, so it’s important to check your product’s warranty for specific details.
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Exclusions: Warranties generally do not cover damage caused by misuse, improper installation, lack of maintenance, or unauthorized repairs. Issues such as normal wear and tear, cosmetic damage, and damage resulting from environmental factors are typically excluded.
How to Access Warranty Service
If you believe your product is experiencing an issue covered by the manufacturer’s warranty, follow these steps to access warranty service:
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Contact AJM Restaurant Equipment: Reach out to our customer service team at support@ajmrestaurantequipment.com or call (833) 379-0276. We will assist you in understanding the next steps and guide you through the process. Please have your order number, product serial number, and a description of the issue ready.
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Manufacturer Support: In some cases, the manufacturer may handle warranty service directly. We can help connect you with the manufacturer’s support team if needed.
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Authorized Service Centers: Many manufacturers work with authorized service centers to perform warranty repairs. We can help you find a service center near you or arrange for service at your location, depending on the situation.
Important Warranty Considerations
- Proof of Purchase: Retain your proof of purchase, such as an invoice or receipt, as it will be required to access warranty service.
- Warranty Activation: Some manufacturers may require you to register your product to activate the warranty. Please follow the instructions provided with your product to ensure your warranty is valid.
- Non-Transferable: Manufacturer warranties are typically non-transferable and apply only to the original purchaser.
Extended Warranty Options
For additional peace of mind, some manufacturers offer extended warranty options that provide coverage beyond the standard warranty period. These options can include extended parts and labor coverage, or additional services. Contact us to learn more about extended warranties available for your purchase.
Disclaimer
The information provided on this page is intended as a general overview of typical warranty coverage. The actual terms and conditions of the warranty for your specific product will be outlined in the documentation provided by the manufacturer. AJM Restaurant Equipment is not responsible for the warranty service decisions made by manufacturers.
Contact Us
If you have any questions about warranty coverage or need assistance with a warranty claim, please contact our customer service team. We are here to help you navigate the process and ensure you get the support you need.
Bolder Company DBA
AJM Restaurant Equipment
Email: support@ajmrestaurantequipment.com
Phone: (833) 379-0276